Delivery information

You will find everything you need to know about delivery of your order here. For any other queries about placing orders see our Shop FAQs

Q What delivery options are available?

We offer tracked and untracked options for shipping at different prices and you can select your preferred option at checkout. If you select the tracked courier option this is usually faster and you will be emailed a unique code enabling you to see where your order is at any time. If you want to discuss delivery options before placing your order email help@healthbooksinternational.org 

Q What are your delivery charges?

We aim for fairness and transparency about the costs of delivering our resources globally. Our priority is that goods reach their intended destination, but we will always seek to balance this with our commitment to keep delivery charges to a minimum. We will review charges regularly to ensure we meet this commitment.Delivery charges are calculated on the weight and volume of your order, the end destination, and an order processing element to cover our costs.  Fuel charges levied by couriers are included and are subject to fluctuation.

On 24th December 2020, the UK and the EU reached an agreement on how to trade (the Trade and Cooperation Agreement). It entered into force on 1st January 2021. As a result of the agreement, the UK is no longer part of the EU’s single market and customs union and new rules apply.

From 1st January, the UK has extended the rules which applied to non-EU postal items before. Similarly, the EU now treats postal items from the UK as it did non-EU items before. This means there may be changes to how we send and you receive items from the UK.

A recipient residing in an EU member state may now have to pay customs or VAT charges and a handling fee in the receiving country before they can claim the parcel. These charges will depend on the country you reside in and the value of the item.

Q When will my order arrive?

(items not in stock, placed on back order are excluded from this schedule, please contact us for further information)

Domestic Royal Mail (within UK) Delivery in two to three working days including Saturdays Non Tracked

Domestic Courier delivery Next working day Tracked

International Royal Mail Worldwide delivery aim: 6-7 working days some destinations can take longer (time frame does not include customs processes delays) Non Tracked

International Courier 2-4 working days  excluding delays due to customs (some destinations can take much longer please contact us for estimates) Tracked

CHRISTMAS

To ensure your order arrive before Christmas, please follow the schedule below:

For deliveries to Europe and Rest of the World please place your order before 1st December Royal Mail or 10th December Courier.

For Deliveries to UK please place your orders before 13th December Royal Mail or 17th December Courier

Please note: Orders places after 21st December will be processed on 4th January.

Christmas closures

We will be closed for the following dates over the festive period:

21st December until 3rd January

During this period our customer services and distribution will not be in operation.

We ship books and accessories to all parts of the world, delivery times can vary greatly depending on the destination.  We will provide you with courier tracking numbers where possible so that you can track the progress of your order.

Items in stock will usually be shipped within two working days. If any of the items you order are out of stock for any length of time, for example due to printing of a new edition, we will be in touch to advise you of the delay.

Should you urgently require items from us, we will do our best to fulfil your requirement. Ask us via help@healthbooksinternational.org 

Q My order hasn’t arrived, or has arrived damaged, what should I do?

Most of our orders arrive safely at their end destination. However, the nature of global freight means that sometimes your goods may not arrive as and when they should, or may have suffered in transit. If your order does not arrive as expected, please let us know at  help@healthbooksinternational.org 

Q What is your returns policy?

We accept returns if the goods are received by us in saleable condition; you will need to pay for the return postage costs.